Poster №5 · Help

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№1

A good report

Device: iPhone 13, iOS 17.5
App version: 1.4.2 (build 87)
Steps: 1) Open cart 2) Tap "Pay"
Expected: payment screen
Actual: blank screen, 5 s, back to cart
Frequency: 3 of 3 attempts

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№2

FAQ

How do I report a bug?

Via the contact page form (type "Support") or at code@braitkod.site. Include device, OS and app version, steps to reproduce and expected result. Send screenshots or recordings in reply to our email.

How fast do you respond?

During working hours (Mon–Fri 09:00–18:00 Kyiv time) we acknowledge requests within one working day. Fix times depend on your agreement.

Who can access our accounts?

Only people listed in the agreement. We ask for least-privilege roles and recommend revoking access after the work ends.

Where is my source code?

In the repository handed over under the agreement. If you cannot find access, write to us and we will help restore the handover.

The store rejected our app. What now?

Forward the full rejection text to us. Do not resubmit unchanged — it can lengthen review.

Can the scope change?

Yes. Describe the change — we reply with a written estimate of the impact on time and cost before work starts.